Our call management experience streamlines your workflow and consolidates expert recommendations, scheduling options, and completed call transcripts in one place
Why Manage Expert Calls in AlphaSense?
We understand you want a more straightforward way to handle your call projects without juggling multiple emails and platforms. This upgraded workflow gives you a central workspace to:
Kick-off new expert call projects without leaving AlphaSense.
View, request, and schedule recommended experts for your research.
Track upcoming calls and access completed call transcripts.
Getting Started with Call Services
Find Call Projects 
on the left navigation bar, opening your Call Management dashboard. Here, you'll see active and completed projects.
Note: If you don’t see “Call Projects” in your left rail or top navigation, please contact your AlphaSense account manager to confirm your account's permission.
Initiating a New Call Project
You can initiate a new call project in several ways:
If you'd like to speak to the author of a specific transcript you're viewing, select "Talk to this Expert"
For more broad projects
Selecting "Find Me Experts" within the top navigation bar, or
Within "Call Projects", selecting "Create New"
Provide the details of your project:
Primary Research Focus: Enter the company name, industry, or topic for your research.
Who Would You Like To Speak With: Select what best describes the expert you want to connect with.
Additional details: Add any additional information that helps our team to find the expert that aligns the best with your project.
Screening Questions: If you have particular criteria or areas of focus, list them here to guide expert sourcing.
Once you submit your request, we'll begin finding the most relevant experts and provide those recommendations directly to you.
Reviewing and Selecting Expert Recommendations
After submitting your request, AlphaSense sources experts that match your project requirements. We’ll send an email once new experts are recommended, along with summary details (e.g., background, rate, and screening question responses).
To view and manage recommended experts:
Go to Call Projects in the left-hand navigation bar.
Choose your active project.
Browse the recommended experts, including their bios, past roles, and areas of expertise.
You can easily request more experts if needed, or pause the project when you have enough options
Scheduling a Call
Share your Availability
If you’d like to share availability in advance (and reduce back-and-forth scheduling):
Open your project from Call Projects.
Select "Set Up Your Availability"
Indicate the times/days that work best for you.
Book a Time
When an expert matches your provided availability:
Click "Schedule Call" next to the expert’s name.
A scheduling window will display matching time slots based on both your and the expert’s availability.
Pick a time that suits you, and confirm your selection.
Immediately after booking, you’ll receive a "Call Confirmation" email with the date, time, and any dial-in or conferencing details.
If your firm has a compliance officer or additional stakeholders, they can be included automatically.
Tracking Upcoming Calls and Reviewing Transcripts
View Upcoming Calls: In your Call Projects portal, use the Upcoming Calls tab to see all scheduled sessions.
Reschedule or Cancel: If needed, open the call details to adjust or cancel directly from the same dashboard.
Completed Calls & Transcripts
Compliance Review: Once a call finishes, the transcript undergoes a compliance review.
Accessing Your Transcript: After review, you’ll find the transcript in your Call Projects dashboard under "Completed Calls". Simply click to read, search, or download a PDF.
FAQs
How do I request more experts if none of the recommendations match my needs?
How do I request more experts if none of the recommendations match my needs?
From your active project, click "Request More Experts". Provide any new criteria or clarifications, and our sourcing team will send fresh recommendations.
Can I invite colleagues or a compliance officer to the call?
Can I invite colleagues or a compliance officer to the call?
Yes - after booking, you can add participants to the calendar invite or share the dial-in info with anyone from their firm
What if I need a specific expert with a particular background not yet in your database?
What if I need a specific expert with a particular background not yet in your database?
Our team can conduct custom sourcing. Just specify your requirements in the request or follow-up notes, and we’ll do our best to find an exact match.
How soon can I expect recommended experts after I submit a request?
How soon can I expect recommended experts after I submit a request?
This varies by project complexity. Many recommendations appear within 24–48 hours, though for highly specialized topics, it may take slightly longer.
Will my transcripts automatically appear in AlphaSense search results?
Will my transcripts automatically appear in AlphaSense search results?
By default, your private call transcripts remain accessible only to you and your designated team. However, once processed, they do integrate into the platform experience once embargo periods are finished.
Need Help?
If you have additional questions or encounter any issues while initiating or managing your expert calls contact your Client Research Manager
We’re here to help you get the most out of your expert call experience in AlphaSense!